TERMS AND CONDITIONS

Welcome to the website www.onerao.com managed by OSRAL GROUP SRL (hereinafter referred to as "the company"). The web page was created to provide information about the company and its services to the general public. When you visit our website, please comply with all the terms of business listed below. If you access or use this web page, you confirm that you have read the terms, understand them, agree to them and fully accept them.

The owner of the web page ensures the accuracy and timeliness of the data posted on the page and provides you with due care. At the same time, it reserves the right to change the content of the web page or to stop filling in the data at any time without prior notice and does not assume any responsibility for the renewal of the web page. All changes are binding on buyers, however, we advise you to check the terms and conditions periodically. Also, the owner of the web page may change the services, products, prices or programs described on this web page at any time without prior notice. Before using the data on the web page, check its accuracy in the company. The trademark of the web page owner may only be used after receiving prior authorization from the web page owner. All the texts, photos and other contents that are on the web page have been chosen and arranged by the owner of the web page and are only informative, being collected to present the services of the OSRAL GROUP SRL company.

ONLINE STORE onerao.com

The general conditions of the online store are drawn up in accordance with the Consumer Protection Act (Slovenian law – ZVPot), the Personal Data Protection Act (Slovenian law – ZVOP-1), the General Data Protection Regulation (GDPR) and the Communications Act electronics (Slovenian law – ZEKom-1), taking into account the international codes for electronic commerce.

The commercial conditions provide for the operation of the online store, the rights and obligations of the user and the online store, and regulate the commercial relations between the online store and the buyer.

The buyer is obliged to comply with the commercial conditions that are valid at the time of purchase (making the order on the website). During the order, the user receives a warning about the general commercial conditions and confirms that he is aware of them at the time of placing the order.

Shopping in the onerao.com online store is possible through prior registration. When registering on the onerao.com web page, the visitor obtains a username, which is identical to the e-mail address, and a password. By registering on the web page, the visitor becomes a user of the online store.

THE PRICES

All prices of the onerao.com online store are expressed in RON and include the 19% VAT

Prices are valid at the time of placing the order and have no predefined validity.

An offer is valid until revoked. In principle, discounts and other offers are not cumulative.

Despite efforts to ensure the most current and accurate data, pricing details may not be correct. In this case or if the price of a product changes while the order is being taken, the company will allow the buyer to exercise the right to withdraw the purchase.

PAYMENT METHODS

The online store accepts the following payment methods:

• Payment on delivery – the buyer pays in cash when the courier delivers the ordered goods.
• With the proforma invoice in the seller's current account.
• An advance for items is possible only on the basis of a prior agreement and for orders greater than 969 lei.

COSTS AND DELIVERY OF GOODS

The buyer must bear all shipping costs for receiving a product, except in cases where certain products are ordered, which, the description is accompanied by the message: "postage included" or "free delivery".

For the delivery of orders on the territory of Romania, we use the DPD Courier shipping services. The ordered products will be delivered to the address indicated by you as the delivery address for that order. If payment is made on delivery, the courier company charges a fee to pay the UPN form (if payment is made by proforma invoice, this cost does not exist). Delivery is usually made in the morning. If you are unable to pick up your item during delivery, you can choose to have it delivered to you on the next working day or to a parcel machine. If the products are shipped to countries in the European Union, the commission is calculated based on the price list of the courier company that handles the delivery.

For a faster delivery or for delivery outside Romania, it is necessary to establish an agreement by phone or e-mail.

We do not charge shipping costs (postage).

billing

This online store only sells retail products to end consumers (B2C). In this regard, we do not enable B2B sales through our online stores and therefore do not offer the possibility to issue invoices to legal entities.

ORDERING GOODS and PURCHASE PROCESS

The buyer can place the desired order by phone, by e-mail or on the Internet directly from the online store. In the case of online purchases, the visitor must register as a user of the online store. Before confirming the order, the buyer can check the order and make changes regarding the chosen products and their quantity. After confirming the order, the buyer can make changes by sending a message via e-mail or by phone to OSRAL GROUP SRL, but only until the goods are shipped.

Purchase process:

• Step 1: The buyer chooses the products he wants to buy and the desired quantity from the online store's offer, then confirms the choice by pressing the »add to cart« button. In the case of a purchase of several products, the procedure must be repeated for each product. After checking the summary of the order, the buyer confirms the order by pressing the »continue with completion« button. The buyer will need to register or enter their username and password. After registration, the purchase process is completed by choosing the desired method of delivery and payment by pressing the »complete order« button.
• Step 2: After completing the order, the buyer receives a confirmation message that the said order has been accepted, via electronic mail. In this phase, the buyer can check the content of the order again. The buyer can cancel the order within 2 hours after the order is distributed by e-mail or phone. In the case of cancellation by e-mail, the e-mail must contain the following data: In the subject of the message: Cancellation of the order; in the content of the message: a) name of the product b) name and surname of the buyer c) address of the buyer d) phone number
• Step 3: If the order is not canceled by the buyer, it goes to the seller for processing. The seller checks the delivery capacity of the ordered product after receiving the order and confirms or cancels (if there is a reason for cancellation) Confirming the order, the seller informs the buyer about the estimated delivery date by e-mail. If the goods are in stock, the seller, within 3 working days, packs them in an appropriate way and sends the package to the recipient. In addition to the goods, the buyer also receives the bill.

The sales contract between the supplier and the buyer is concluded when the buyer confirms the order (the buyer receives an electronic message with the status Order confirmed). From that moment, all prices and all other conditions are established and applicable to both the supplier and the buyer. The sales contract is kept in electronic form on the company's server.

The user can cancel the account at any time. This is done through a written statement by which the user informs the seller that he is canceling his account. Before making the request to cancel the account, the user must pay all possible debts due.

Safety recommendations for the safe use of the products

Before use, each product must be tested for safety. All products must be safely tested before use. To the extent that you are not sure how the product should be tested or do not know whether the product is safe to use, whether it can cause material damage or present a risk to human health, please do not use it and inform the seller about the risks and then return the product. All products are used at your own discretion and risk.

Our goal is to describe the products and images as detailed and accurate as possible. However, we cannot guarantee that all product data and images are correct. Please check the accuracy of the information with the seller, if in doubt.

THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

In the case of distance and off-premises contracts, in accordance with the Slovenian ZvPot law, the consumer can inform that he exercises his right to cancel the contract or order, without giving reasons for his decision, within 14 days after the delivery of the product . The consumer is a natural person who makes the purchase or uses the goods and services for a purpose that is considered to be outside his commercial or professional activity. Therefore, according to ZvPot, the possibility of contractual revocation does NOT apply to legal entities.

The buyer canceling the contract or order must return the goods in intact condition, in the original packaging and in the correct quantity. If the seller has determined that the returned goods have been damaged or that the entire returned quantity does not correspond to the order, the seller has the right to cancel the contract revocation and the buyer must cover the damage caused.

Withdrawal of the contract is not a viable option in the following cases:

• if the goods or additional equipment is not returned in the original packaging intact and in the correct quantity;
• if the device or software contains data, images or user settings;
• if the security seal on the goods is damaged or broken;
• if the warranty certificate or instructions are damaged or missing;
• if the goods, by their nature, mix, during delivery, with other objects and cannot be separated from them.
• for batteries, accumulator batteries, battery pack, cables, lamps, components, if you have opened the safety seal or if the original packaging has been removed;
• for models, manufactured in whole or in part by the seller;
• for single-use products and spare parts.

The notice of withdrawal can be presented to the company with a clear statement, from which it can be inferred that you are exercising your right to withdraw from the contract. You can send us your withdrawal notice:

• in writing to the company's address;
• in electronic format at info@onerao.com, in this case we will immediately confirm the receipt of the contract withdrawal notification;
• return the invoice together with the product to our address and indicate on the back of the invoice that you are returning a product.

You are considered to have submitted a statement of withdrawal in time, if you send it within the deadline specified for withdrawing the contract. The burden of proof regarding the application of the right of withdrawal rests with the consumer.

If you have already received the goods and want to cancel the contract, you must return the goods within 14 days of receiving the notice of withdrawal from the contract at your address. The goods are considered to be returned on time if they are dispatched by the buyer before the expiry the 14-day period. Products must be returned intact, in the original packaging intact and in the correct quantity. Damaged products, in inadequate quantity and products in non-original or damaged packaging cannot be returned. Products must be sent in the package and not in the envelope. Products must be accompanied by a copy of the invoice, but we would be grateful if you could fill in the return form on the back of the invoice to speed up the process. In case of withdrawal from the contract, you only have to pay for the return of the goods.

If you have already paid for the goods, we will refund you all the payment received, which you have made for the order, immediately or at the latest within 14 days of receiving the notice of withdrawal.

If you have already received the goods and want to cancel the contract, you must return the goods within 14 days of receiving the notice of withdrawal from the contract. In this case, the refund will be withheld until we receive the returned goods or until you present us with the goods return certificate. The refund will be made through the same payment method you used to make the purchase. Only write to us if you want to receive the money in a different way. The fastest and easiest way to get your money back is in your checking account. If you wish to be refunded in this way, please let us know your account number or write it on the return form on the back of the invoice.

We recommend that you inform us by e-mail or telephone before returning so that we can find the best solution for returning the goods.

If the product does not work correctly, or if the operation does not completely satisfy you, please call our technical service, where our advisers will help you by giving you the necessary explanations. In this way, you will avoid any incorrect use of the product and any damage to the product or any other object.

The claim will not be accepted if we find that the products have been damaged due to incorrect or inappropriate use or manipulations other than those necessary for the operation of the products. If you would like to regain possession of this product after your claim has been refused, we will send it to you and invoice you for the costs associated with the delivery of the product. If you wish, you can pick up your product yourself from our address.

MATERIAL ERROR

The seller must deliver the goods in accordance with the contract and is held liable for material errors in the performance of this duty.

When it is a material error:

• if the product does not have the necessary qualities for normal use or for export;
• if the product does not have the necessary qualities for the particular use for which it was purchased and which should have been known by the seller;
• if the product does not have the qualities and forms that have been established or prescribed in an explicit or implicit way;
• if the seller sends an object that does not match the model, unless this can be demonstrated by notice

Conformity of the goods for normal use is assessed on the basis of normal goods of the same type and taking into account any statements about the characteristics of the goods that have been transmitted by the seller or manufacturer, in particular regarding advertising, product presentation or information about the goods. In order to assume responsibility for material errors, legal provisions governing the obligations of contractual relationships apply.

How can the rights regarding material errors be exercised?

The buyer can exercise his rights regarding material errors if he informs us of the error within two months of the date on which the error was discovered. In the notice, the buyer must describe the mistake to us precisely and give us an opportunity to examine the product. The buyer can send us the error notice directly, in which case he must write a report or send it to the store where the product was purchased or to the sales agent with whom he concluded the contract.

In which case is the seller not responsible for material errors?

The seller is not responsible under any circumstances for material errors in the goods, which are not visible until two years after the delivery of the product. If the subject of the contract between the seller and the consumer is an already used product, the seller is not responsible for errors in the goods that occur after one year from the delivery of the product. The fault of the goods is considered to have been at the time of delivery if it occurs within six months of shipment.

GUARANTEE

If your product does not work properly, you can claim the warranty. All electronic products in our offer have a 24-month warranty. The warranty begins with the date of receipt of the goods. The warranty can be requested with the warranty certificate, invoice and other documents indicated on the invoice. Your warranty certificate is not validated? Do not worry! In this case, according to Article 18 of the Consumer Protection Act, the warranty certificate does not need to be validated by the seller.

The guarantee does not apply in case of:

• deterioration;
• wear and tear due to use;
• defects resulting from incorrect, improper and negligent use of the item.

If the repair takes more than 45 days, we will replace the product with a new one, but if this is not possible, we will refund you in full the purchase price of the product.

Data protection

Your personal data will be kept securely in accordance with applicable regulations. The data obtained during the order will be used for the transmission of the offer, the invoice and the needs of commercial communication. It is considered that the user is also responsible for protecting his personal data by securing his username and password and by using appropriate software (virus protection) on his computer.

Availability of information

The offeror has the obligation to always provide the buyer with the following information:

• company identity (company name and headquarters, register number);
• contact details that enable quick and efficient communication (e-mail, telephone);
• the essential characteristics of the goods or services (including after-sales services and guarantees)
• the final price of the goods and/or services, including taxes or where the price cannot reasonably be calculated in advance given the nature of the goods or services,
• product availability (any product or service offered on the website should be available within a reasonable time);
• payment methods, product delivery conditions or service performance (method, place and term of delivery);
• the information about possible additional transport, delivery or shipping costs or a warning about the costs that may occur if they cannot be calculated in advance;
• validity in time of an offer;
• conditions, terms and procedures in case of a contractual revocation; in addition, if there are costs for returning the goods and what is their amount;
• explanations of the complaint procedure, including all contact person or customer service details;
• information about responsibilities regarding material errors;
• the existence and conditions of after-sales services and commercial guarantees when necessary;
• some mistakes may occur in the process of creating the web page, which is not our responsibility and we cannot control it. In case of significant price or technical data discrepancies, we will inform you about this during the placing of your order.

Out-of-court settlement of disputes and other remedies

The seller makes every effort to resolve all possible disputes amicably, but if this is not possible, actions will be opened at the court of justice in Ljubljana.

Dispute resolution platform

On February 15, 2016, the European Commission launched a platform for out-of-court dispute resolution. Consumers have the opportunity to first resolve their disputes regarding their online order without the involvement of a court of law. The dispute resolution platform is available to consumers at this online link: http://ec.europa.eu/consumers/odr/ .

More information on the dispute resolution platform is available on the web page: http://europa.eu/rapid/press-release_MEMO-13-193_sl.htm .

The company OSRAL GROUP SRL., in accordance with the legislative rules, does not recognize any provider of out-of-court settlement of consumer disputes as a competent person with the settlement of consumer disputes, which can be opened in accordance with the Law on the out-of-court settlement of disputes in terms of consumption.

communication

OSRAL GROUP SRL. will contact the user by means of remote communication unless the user explicitly objects to the communication. Advertising electronic messages and/or SMS will contain the following information:

• the messages will be distinctly and clearly designated as advertising messages;
• the sender will be clearly indicated;
• different discounts, offers and other payment techniques will be clearly indicated.

Also, the terms and conditions of participation will be clearly indicated in these offers:

• the method of canceling registration for receiving advertising messages will be clearly presented;
• the user's wish to stop receiving advertising messages will be duly respected by OSRAL GROUP SRL.

USER COMMENTS/OPINIONS

User observations or opinions and product reviews written by buyers are part of the operation of the store which is intended for the user community. The provider allows any user registered in the online store to write their opinions. Before final publication, the provider checks all opinions. The Provider will not publish opinions or articles that are abusive, obscene, or according to the Provider, do not in any way benefit users or visitors.

By submitting opinions or comments, the user agrees to the terms of use and allows the provider to publish a part of the text or a text in its entirety in electronic media and other media. The provider has the right to use the content without time limit and for any purpose that is in the interest of the business, including by publishing it in advertisements or other marketing means. The author of the opinions warrants and represents that he is the owner of the copyright, moral and material rights in the written ideas and comments and that he transfers these rights to the provider non-exclusively and without time limit.

Data protection statement

OSRAL GROUP SRL company. respects and protects your privacy. Next, you can read about how we handle personal data.

This data protection statement describes the treatment of data, provided and collected through our digital platforms, which allow you to access our website and use our services. This regulation is in compliance with the EU General Data Protection Regulation and local law.

The legal basis for the data processing activity

A legal basis for data processing, when we process personal data in relation to a contract or a possible contract with you, is that the personal data is necessary to perform or enter into a commercial contract with you. If the legal basis for the data processing is your consent, you have the right to withdraw the consent at any time, and this fact does not affect the legality of the processing of personal data by the company OSRAL GROUP SRL. from the period before the withdrawal of the agreement. If your personal data is shared with law enforcement or other national authorities, we must share your personal data with them because we have a legal obligation to do so.

The reason and purpose of the collection of personal data by the company OSRAL GROUP SRL.

Here you find described the main categories of data, collected by the company OSRAL GROUP SRL. and the main purpose of data collection:

• As part of the general commercial activities of the company OSRAL GROUP SRL.

We collect personal data about website visitors, buyers, suppliers (including third parties as service providers). Data may include an individual's name, contact details and other data necessary to conduct business with you or your organisation.

• To help with your enquiries.

You can choose to consent to the transmission of personal data, including your name, email address or other communication data, where you connect with us by phone, email, post or using our digital platforms or other communication channels. This personal data allows us to respond to your request for information, to prepare suitable steps and offers for the purchase of products and to respond to your requirements in case of any warranty or other requirements.

• Buyers and potential buyers

Personal data of customers and potential customers, including names, contact details, payment and credit card data, credit and other information is collected because we need it to conduct business with individuals or with organizations. The data may be sent to logistics partners to handle the order, including making the delivery. Automatic data collection through digital tools allows us to ensure the security of users on our site.

• Business development

Personal data that you have entrusted to us or that have been collected automatically through our digital tools will be used to better know the users of our products and our solutions and will serve as the basis for relevant messages and offers when you will contact us occasionally. Personal data will be used to improve the products, services and website.

• Commercial communication

With your permission, if requested, we can use your personal data to inform you about our actions, products or services of OSRAL GROUP SRL .. If you do not want HS Plus to use your personal data in this mod or if you no longer wish to receive information, you can unsubscribe from messages. At the bottom of the various communication channels you can find an unsubscribe link or you can contact us by mail or email. Your data will be deleted from our systems within two months after you unsubscribe, unless your data is retained and processed on a legal basis other than your consent.

• Surveys for visitors and buyers

The personal data of visitors to our web page may be collected as part of the services and products of OSRAL GROUP SRL.

• Taking into account the preferences of visitors and customers

Personal data of visitors or customers of our website may be collected to provide certain products and to take into account the interests of customers.

• Compliance with legislation

Personal data may be collected as required or permitted by law. Collected personal or non-personal data is considered confidential and we will not sell or send it to a third party except as stated in that statement.

How we collect your data

The data you submit to us is collected when you connect with us about products, services or information, when you register on our website, participate in public forums or other activities through our digital tools, respond to a buyer survey or communicate with us in a different way. Data is collected through different technologies, such as cookies.

Your personal data will not be forwarded, except in the following situations:

• When our affiliates or third parties perform services on our behalf, for example, respond to your requests, deliver packages or services to customers, and the like. These companies are prohibited from using your personal data for purposes other than those we have requested or as required by law.
• When we share personal data within the company or with a third party, to ensure the safety and security of our customers, to protect our property and rights in accordance with legal proceedings, or for any other situation, if we are certain that disclosure of the data is required of legislation.

Your control and decisions

You have a certain degree of decision-making and control over the collection, use and transmission of your personal data. Subject to local law, your control and decisions include the following:

• You can change your decision to subscribe and receive notifications.
• You can decide whether you want to receive advertising messages about products and services that we think you might like
• You can decide whether you want to receive specific promotion notifications from ad networks, data sharing and market analysis providers, and other services.
• You can request access to your personal data that we hold in order to correct inaccurate or incomplete data, and in certain circumstances, you can request that we delete your company data from our record.

You can invoke control and decision-making or request access to your personal data by calling or emailing us. In this case you will receive instructions to follow. Please note that if you do not allow us to collect your personal data, we will not be able to provide you with certain products and services. Also, some of our services will not be able to satisfy your interests and preferences. If you have any questions regarding your specific personal data that we process or store, contact us in writing at OSRAL GROUP SRL. We will respond to your request within one month, with the right to extend with another month. In the event of an extension, we will inform you of this fact within one month of receiving your request.

Data security, integrity and retention

The security, integrity and privacy of your data are extremely important to us. Our Group implements technical, administrative and physical security measures designed to protect data against unauthorized access, disclosure, use and monitoring. From time to time, we review our security procedures, analyzing the latest technologies and suitable methods. Please note that despite our best efforts, no security measures are perfect and they can be circumvented. Your personal data will be kept for as long as necessary for the purposes stated in that personal data protection statement, unless the retention period needs to be extended if national law allows it. Information will be updated regularly.

Modification of the declaration on the protection of personal data

From time to time, we may change this statement to adapt to the latest technology, new legal requirements or for other purposes. On our digital platforms, the current version of the privacy statement will be published. You are encouraged to follow the page regularly. Statement on the protection of personal data, if required by law, we will obtain your consent before the change. If the law requires changes to the privacy statement, we will ask for your consent before making the necessary changes.

Comments and questions

If you have a comment or any question about the privacy policy, please contact us in writing at OSRAL GROUP SRL. If you are not satisfied with the way your personal data is being used, you can file a complaint. Use the contact details at the bottom of this statement. In case of submitting a complaint, you must provide your contact details to OSRAL GROUP SRL. We will process your complaint and respond to you within 30 days.

Privacy and Cookies

Personal data of our users is one of the areas we pay extra attention to. We ensure that all requirements are met as we are aware of the delicate nature of this field.

The site onerao.com, which is a web store, HS Plus is an LLC, in accordance with the Law on the Protection of Personal Data (PDPA-1-UPB1) is committed to protecting the personal data of its users.

For the needs of onerao.com, it collects the following user data:

• name and surname;
• delivery address;
• the company or name of the legal entity (if the user is a legal entity);
• the tax number of the legal entity (if the user is a legal entity);
• e-mail address (username);
• password in encrypted form;
• contact phone number;
• Country of Residence;
• other data that the user voluntarily enters in the forms in the online store;
• other information that the user voluntarily adds later to his profile.

The merchant is not responsible for the accuracy, completeness and timeliness of the data entered by users. For security reasons, IP addresses from which users access the site are also collected. At the beginning of the visit, each user is assigned a session cookie to identify and monitor the shopping cart. On your computer, the onerao.com site may store, among other stores, other cookies, such as the user identification number in encrypted form (to identify the user on the next visit) Comments (you know which items you rated already ) and cookies from Google Analytics (analysis of site visits).

All the above data, except cookies, are permanently stored on the onerao.com server, session cookies are stored in the server's memory only for the duration of the visit and are deleted after one hour of inactivity, permanent cookies are stored on the visitor's computer.

Implementation of the privacy policy

In accordance with the Personal Data Protection Act, the trader is obliged to protect personal data in accordance with the Personal Data Protection Regulation.

The right to be informed

You have the right to receive unpaid information about your personal data, as well as the right to delete this information. If you have any questions related to the deletion, processing or use of information, please contact info@onerao.com or send us a correspondence request.

Order Notification: We reserve the right to notify you about your order on your registered phone number or email address. If items have not been picked up for more than 5 days, we reserve the right to call the forwarded phone number as a reminder to pick up the items.

Notification after receiving the order: Because your user experience is important to us, our representative will call you after receiving the order to check if you are satisfied with the purchase and the product. If you want, our referent will inform you about the other offers, which you can get or benefit from, buying, again, at our online stores. In this case you will receive e-mails and sms, constantly, about the company's offers. You can unsubscribe from receiving notifications at any time by writing to info@onerao.com or by clicking the "Unsubscribe" link. Your feedback will be used to improve the website and user experience. In the case of filling out a promotion form (discount coupon) on social networks, you will start receiving e-mail notifications, through which we will constantly inform you about the opportunity to benefit from discount coupons. You can also unsubscribe from these notifications at any time, as described above.

The right to request, whenever, from OSRAL GROUP SRL as a data controller, access to personal information and the following information:

• processing,
• the types of personal data, users or categories of users to whom personal data has been or will be disclosed, in particular users from third countries or international organizations,
• the intended period of retention of personal data or, if this is not possible, the criteria used to establish this date,
• the existence of an automatic decision, including the formation of profiles,
• the reasons for it, as well as the importance and predicted consequences of such treatment for an individual.
• A (free) copy of personal data in a self-determined form (if the request is made by electronic means of communication and requests otherwise, a copy is provided in electronic format). For additional copies that you request, the operator may charge a reasonable fee, taking into account costs.
• Correcting Inaccurate Personal Information.

Restriction of processing when:

• I dispute the accuracy of personal data, for a period that allows the controller to verify the accuracy of personal data,
• the processing is illegal and I object to the deletion of personal data and instead impose restrictions on their use,
• the data controller no longer needs it for processing purposes, but needs it to enforce or defend legal claims.
• Delete all personal data (right to be forgotten), if the conditions are met in accordance with Article 17 of the General Data Protection Regulation, in particular if it cancels this agreement with the processing of personal data.
• Display of personal data in a structured, widely used and machine-readable form, the right to use such information by the operator for a shopping cart.
• Termination of personal data for direct marketing purposes, including profiling.
• For me, the decision is not solely based on automated processing, including the creation of profiles that have legal effects in relation to me or similar name significantly affected if they meet the requirements of Article 22 of the General Data Protection Regulation.
• The right to lodge a complaint against the controller with an information officer if I believe that the processing of my personal data infringes the General Data Protection Regulation.

Procedure for exercising rights

I understand that all the above requirements that refer to the exercise of rights in relation to personal data, address in writing to the operator, namely by e-mail info@onerao.com.

I am aware that a manager needs secure identification in the event of exercising rights in relation to personal data from me to request additional information, the action can only be refused if it is proven that they cannot be reliably identified.

About cookies

What are cookies and why are they needed?

A cookie is a short piece of text that a website sends to your browser when you visit it. In this way, it recognizes the website, remembers the information about your visit and allows you to be friendly and simple with online service. By using cookies we personalize the content on our website, remember your preferences and record your visit to our online store. Browsing our online store is more comfortable, faster and more efficient with cookies.

Deactivation of cookies

Choose to allow cookies to be stored on your device. You can control and change cookie settings in your web browser.

For information about cookie settings, select the web browser you are using.

• Chrome
• Firefox
• Opera
• Internet Explorer 9
• Internet Explorer 7 and 8
• Safari

If you change or delete your browser's cookie file, change or reinstall your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help, you can look at the browser's user help. You can also disable Google Analytics tracking at the following link. https://marketingplatform.google.com/about/ .

Cookies used on this web page

NAME OF THE COOKIE	PURPOSE OF THE COOKIE	LIFETIME	COMPANY
sb	It is used for the operation of the Facebook plugin	2 years	Facebook
brother	It is used for the operation of the Facebook plugin	3 months	Facebook
xs	It is used for the operation of the Facebook plugin	3 months	Facebook
kosher	It is used for the operation of the Facebook plugin	3 months	Facebook
presence	It is used for the operation of the Facebook plugin	Session duration	Facebook
pl	It is used for the operation of the Facebook plugin	1 month	Facebook
wd	It is used for the operation of the Facebook plugin	1 week	Facebook
given	It is used for the operation of the Facebook plugin	3 months	Facebook
m_pixel_ratio	It is used for the operation of the Facebook plugin	Session duration	Facebook
according to	It is used for the operation of the Facebook plugin	1 week	Facebook
act	It is used for the operation of the Facebook plugin	Session duration	Facebook
_lo_v	It is used for the operation of the Ghostmonitor plugin	3 months	Ghost monitor
__cfduid	It is used for the operation of the Ghostmonitor plugin	1 year	Ghost monitor
_lo_u	It is used for the operation of the Ghostmonitor plugin	1 year	Ghost monitor
_ga	It is used for the operation of the Ghostmonitor plugin	1 year	Ghost monitor
__insp_slim	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__lc_vv	It is used for the operation of the chat plugin on the web page	Session duration	Livechat inc.
_ga	It is used for the operation of the chat plugin on the web page	2 years	Livechat inc.
__lc_cst	It is used for the operation of the chat plugin on the web page	2 years	Livechat inc.
__insp_targlpt	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__insp_targlpu	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__insp_nv	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__insp_norec_sess	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__livechat_chat	It is used for the operation of the chat plugin on the web page	3 years	Livechat inc.
__lc_cid	It is used for the operation of the chat plugin on the web page	2 years	Livechat inc.
__insp_wid	It is used for the operation of the chat plugin on the web page	2 months	Livechat inc.
__livechat	It is used for the operation of the chat plugin on the web page	3 years	Livechat inc.
__livechat_lastvisit	It is used for the operation of the chat plugin on the web page	3 years	Livechat inc.
__last	Web page traffic statistics	2 years	Google Analytics
__utmz	Web page traffic statistics	6 months	Google Analytics
__etc	Web page traffic statistics	Session duration	Google Analytics
__etc	Web page traffic statistics	Session duration	Google Analytics
__distillery	It is used for media player operation to play videos	onerao.com	onerao.com
woocommerce_items_in_cart	It is used for the operation of the onerao.com web page	onerao.com	onerao.com
__kla_id	It is used for the operation of the onerao.com web page	onerao.com	onerao.com
wp_woocommerce_session_	It is used for the operation of the onerao.com web page	onerao.com	onerao.com